$6.38
Details
Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service
Author: Pauline Rowson
Narrator: David Ryder
Unabridged: 1 hr 33 min
Format: Digital Audiobook
Publisher: Findaway
Published: 09/20/2007
Synopsis
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
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