The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your bus...
Sales: Sales Strategies: The Top ...
by Ace McCloud
Rent: $5.99Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world'...
by Jonathan Lee
Rent: $8.46Emotional intelligence 2.0: Improve Your Social Skills and How to Analyze People. Improve Self-Confidence, Emotional Agility and Your Nonverb...
by Chuck Wall
Rent: $4.48Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive m...
Customer Service The Sandler Way
Rent: $7.49Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer ex...
The 10 Golden Rules of Customer S...
by Deb Duncan
Rent: $7.49Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons o...
The Customer Centricity Playbook
by Peter Fader
Rent: $7.49In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you se...
Customer Care: The Ultimate Guide...
Rent: $3.49Loyalty is about people who stay true to you behind your back . . .The key to any business is retaining loyal customers. It is essential that...
Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic?...
Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers sh...
by Jeff Toister
Rent: $7.49The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....
by Robin Lent
Rent: $7.49Selling in a luxury universe is full of magic, passion, and emotion. The customer, the creation and the Sales Ambassador all enjoy an exchan...
Beyond the service economy of the last century is quietly emerging the next age of commerce, the experience economy. Joseph Pine and James Gi...
The Best Service Is No Service
by Bill Price
Rent: $6.48Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or cont...