Customer Relations

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. ...

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focus...

In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Int...

Selling in a luxury universe is full of magic, passion, and emotion. The customer, the c...

Emotional intelligence 2.0: Improve Your Social Skills and How to Analyze People. Improve...

Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-t...

Customer Loyalty is a collection of all the top real-world tools, strategies, and princip...

Your customer service plan is only as strong as its weakest link. What would a social me...

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest inte...

Every time the phone rings, your business is on the line. When customers call, how do you...

Today's business environment is getting more competitive every day. Customer loyalty is b...

How do you build a business that thrives during good times and bad? Is there a strategy t...

What separates average businesses from extraordinarily successful ones?Better product? No...

Customer Relationship Management is of a great use to the multi-level business arrangemen...

It is my belief that remarkable customer service can improve revenue and overall corporat...

Your company sells and makes a profit. Great! But does your company evolve the way it sel...

Significantly improve customer attraction, acquisition, and retention with this groundbre...

Can serving others be addictive? If so, who's the one that's addicted? The customer or th...

Beyond the service economy of the last century is quietly emerging the next age of commer...