Customer Relations

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The Mom Test How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You, Rob Fitzpatrick

The Mom Test

by Rob Fitzpatrick

Rent: $0.99

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your bus...

Unabridged: 3 hr 25 min
Narrator: Rob Fitzpatrick
Published: 03/22/2019
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Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales  , Ace McCloud

Sales: Sales Strategies: The Top ...

by Ace McCloud

Rent: $5.99

Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world'...

Unabridged: 1 hr 48 min
Narrator: Joshua Mackey
Published: 05/02/2017
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Emotional Intelligence 2.0, Jonathan Lee

Emotional Intelligence 2.0

by Jonathan Lee

Rent: $8.46

Emotional intelligence 2.0: Improve Your Social Skills and How to Analyze People. Improve Self-Confidence, Emotional Agility and Your Nonverb...

Unabridged: 3 hr 3 min
Narrator: Shaniese Reyes
Published: 04/07/2020
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Stop, Look, and Listen The Customer CEO Business Fable About How to Profit from the Power of Your Customers, Chuck Wall

Stop, Look, and Listen

by Chuck Wall

Rent: $4.48

Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive m...

Unabridged: 1 hr 37 min
Narrator: Don Hagen
Published: 12/01/2013
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Customer Service The Sandler Way 48 Rules for Strategic Customer Care, Anne MacKeigan

Customer Service The Sandler Way

by Anne MacKeigan

Rent: $7.49

Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer ex...

Unabridged: 3 hr 56 min
Narrator: Sean Pratt
Published: 11/01/2018
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The 10 Golden Rules of Customer Service The Story of the $6,000 Egg, Deb Duncan

The 10 Golden Rules of Customer S...

by Deb Duncan

Rent: $7.49

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons o...

Unabridged: 53 min
Narrator: Janet Metzger
Published: 04/01/2019
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The Customer Centricity Playbook Implement a Winning Strategy Driven by Customer Lifetime Value, Peter Fader

The Customer Centricity Playbook

by Peter Fader

Rent: $7.49

In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you se...

Unabridged: 4 hr 2 min
Narrator: Steve Menasche
Published: 06/11/2019
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Customer Care: The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients, Ruby Charitys

Customer Care: The Ultimate Guide...

by Ruby Charitys

Rent: $3.49

Loyalty is about people who stay true to you behind your back . . .The key to any business is retaining loyal customers. It is essential that...

Unabridged: 16 min
Narrator: Jesse Gross
Published: 07/18/2019
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Telecare How To Provide Exceptional Customer Service Over the Phone, Pryor Learning Solutions


by Pryor Learning Solution...

Rent: $7.49

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic?...

Unabridged: 3 hr 50 min
Narrator: Rick Kirschner
Published: 10/01/2019
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Exceptional Customer Service, Pryor Learning Solutions

Exceptional Customer Service

by Pryor Learning Solution...

Rent: $7.49

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers sh...

Unabridged: 4 hr 4 min
Narrator: Mark Neves
Published: 10/01/2019
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The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, Jeff Toister

The Service Culture Handbook

by Jeff Toister

Rent: $7.49

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

Unabridged: 5 hr 41 min
Narrator: Roger Wayne
Published: 02/25/2020
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Selling Luxury Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale, Robin Lent

Selling Luxury

by Robin Lent

Rent: $7.49

Selling in a luxury universe is full of magic, passion, and emotion. The customer, the creation and the Sales Ambassador all enjoy an exchan...

Unabridged: 3 hr 12 min
Narrator: Jo Anna Perrin
Published: 07/20/2020
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The Experience Economy, B. Joseph Pine

The Experience Economy

by B. Joseph Pine

Rent: $7.62

Beyond the service economy of the last century is quietly emerging the next age of commerce, the experience economy. Joseph Pine and James Gi...

Abridged: 3 hr 7 min
Narrator: Eric Conger
Published: 11/01/1999
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The Best Service Is No Service How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Bill Price

The Best Service Is No Service

by Bill Price

Rent: $6.48

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or cont...

Abridged: 9 hr 59 min
Narrator: Jim Bond
Published: 03/21/2008