Customer Loyalty: Top Strategies for Increasing Your Companys Bottom Line

Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need...

Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company's bottom l...

It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business ...

Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this a...

Loyalty is about people who stay true to you behind your back . . .The key to any business is retaining loyal customers. It is essential that your employees know the proper customer care skills. Whether they are in the public eye in person or commu...

What separates average businesses from extraordinarily successful ones?Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt"...

In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down pr...

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of ...

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and tur...