$7.96
Details
I'll Be Back: How To Get Customers To Come Back Again & Again
Author: Shep Hyken
Narrator: Shep Hyken
Unabridged: 4 hr 42 min
Format: Digital Audiobook
Publisher: Findaway Voices
Published: 08/15/2021
Genre: Business & Economics - Customer Relations
Includes:
Bonus PDF 
Synopsis
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition.
In I’ll Be Back you will learn…
How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the I’ll Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most “loyalty programs” fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more!This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
by Marian Sheely
Customer Service Essentials Bundle, 2 in 1 Bundle: Effective Customer Service and Art of Customer ServiceThere is more to customer service than just being polite to your customers. Customer service is an important element for any business operations...
Published: 04/11/2022
by Eddy Merrick
Art of Customer Service: The Ultimate Guide on How to Maintain Customer Relations, Discover the Best Customer Service Approaches That Could Help Retain Customers For LifeThere is more to customer service than just being polite to your customers. Cus...
Published: 01/15/2021
by Steve Miller
What separates average businesses from extraordinarily successful ones?Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt"...
Published: 12/20/2020
by Robin Lent
Selling in a luxury universe is full of magic, passion, and emotion. The customer, the creation and the Sales Ambassador all enjoy an exchange of views that is just as important as the luxury item itself, and its beauty. The sales ambassador theref...
Published: 07/20/2020
by Justin Sachs
Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola or Pepsi? Hershey or ...
Published: 12/22/2014
by Chuck Wall
Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company's bottom l...
Published: 12/01/2013
by Brad Worthley
div {text-align: justify; text-justify: } Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. Brad Worthley, an internationally acclaimed expert, will provid...
Published: 05/05/2010
by Bridget Rover
Retention Point: Discover How to Use Membership Sites to Increase Brand Awareness and Boost Your ProfitsHaving a membership can really help earn your business a lot of money. Getting paid every month from members willing to pay your monthly fee for ...
Published: 06/17/2022
by Ace McCloud
Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this a...
Published: 05/02/2017