Exceptional Customer Service, Pryor Learning Solutions
  • $7.49
    • Facebook Share
    • Twitter Share
    • Pinterest Share

Details

Exceptional Customer Service

Author: Pryor Learning Solutions

Narrator: Mark Neves

Unabridged: 4 hr 4 min

Format: Digital Audiobook

Publisher: Ascent Audio

Published: 10/01/2019

Genre: Business & Economics - Customer Relations

Synopsis

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: satisfied customers equal success! Professional customer contact is a learned skill-something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, bestselling program provides the best advice available on how to wow your customers and keep people coming back to your business. Learn why teamwork is dramatically important in providing service, the secret of under-promising and over-delivering, how to become a better listener and improve your telephone techniques, action steps for building a customized customer relationship, and how to respond to complaints and handle an angry customers. The principles of conscientious, personalized customer service in this program will give you the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely-to customize the relationship, to strengthen loyalty, and to always keep them satisfied!

Recommended

The Customer Centricity Playbook Implement a Winning Strategy Driven by Customer Lifetime Value
The Customer Centricity Playbook
by Peter Fader

In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down pr...

Narrator: Steve Menasche
Published: 06/11/2019

The 10 Golden Rules of Customer Service The Story of the $6,000 Egg
The 10 Golden Rules of Customer Service
by Deb Duncan

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of ...

Narrator: Janet Metzger
Published: 04/01/2019

I'll Be Back How To Get Customers To Come Back Again & Again
I'll Be Back
by Shep Hyken

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and tur...

Narrator: Shep Hyken
Published: 08/15/2021

Remarkable Service - How to Keep Your Doors Open
Remarkable Service - How to Keep Your Doors Open
by Mike Mack

It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business ...

Narrator: Mack Mack
Published: 01/29/2018

Uncopyable How to Create an Unfair Advantage over Your Competition
Uncopyable
by Steve Miller

What separates average businesses from extraordinarily successful ones?Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt"...

Narrator: Jeff Moon
Published: 12/20/2020

Customer Service The Sandler Way 48 Rules for Strategic Customer Care
Customer Service The Sandler Way
by Anne MacKeigan

Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need...

Narrator: Sean Pratt
Published: 11/01/2018

Emotional Intelligence 2.0
Emotional Intelligence 2.0
by Jonathan Lee

Emotional intelligence 2.0: Improve Your Social Skills and How to Analyze People. Improve Self-Confidence, Emotional Agility and Your Nonverbal Communication.Here are a few subjects that will be shrouded in this book recording:Self regulation S...

Narrator: Shaniese Reyes
Published: 04/07/2020

Customer Care: The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients
Customer Care: The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients
by Ruby Charitys

Loyalty is about people who stay true to you behind your back . . .The key to any business is retaining loyal customers. It is essential that your employees know the proper customer care skills. Whether they are in the public eye in person or commu...

Narrator: Jesse Gross
Published: 07/18/2019

Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales
Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales
by Ace McCloud

Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this a...

Narrator: Joshua Mackey
Published: 05/02/2017
{"id":"3507994","ean":"9781469077116","abr":"Unabridged","title":"Exceptional Customer Service","subtitle":"","author":"Pryor Learning Solutions","rating_average":"0","narrator":"Mark Neves","ubr_id":"3507994","abr_id":"0","ubr_price":"12.99","abr_price":"0.00","ubr_memprice":"7.79","abr_memprice":"0.00","ubr_narrator":"Mark Neves","abr_narrator":"","ubr_length":"Unabridged: 4 hr 4 min","abr_length":"Abridged: "}