Author: Pamela Jett
Narrator: Pamela Jett
Unabridged: 0 hr 1 min
Format: Digital Audiobook
Publisher: Findaway
Published: 05/05/2010
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Conflict is inevitable. Having it disrupt productivity and harm relationships is not. In this revealing audio program you will discover: Why most conflict management strategies don't work and what to do about it; The #1 reason difficult people are difficult; The common roots of conflict; How to get the most from difficult people; Communication tools to diffuse anger and calm people down; How to stay calm, cool and collected even when others are not;
Plus much more!
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