Did You Hear What I Think I Said: Communicate with Confidence Series

Want to get rid of those sweaty palms and shaky knees? How about that quivering voice that gives you away on those most important occasions? You can master your mood and nerves with tips from best-selling author Dianna Booher. Let nervousness nud...

Tired of wasting time in nonproductive meetings? Feel as though youre herding the proverbial bunch of cats when it comes to problem analysis and decisions? Look in the mirror: The problem may be you, the leader! The higher you go in an organizati...

Effective listening skills and habits mean the difference between making or losing a sale, winning or losing a job, motivating or demoralizing a team, or building a satisfying marriage or ending one in divorce. And anything with that much potential ...

Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate custome...

Would you like to know how to give bad news without destroying a relationship? Tired of hearing people complain, Theres just NO communication around here! What if you had guidelines to know exactly what to communicate; when to communicate, and how...

What does your body language and voice say about your attitude and personality? How much do others read between the lines when they talk to you face to face? Learn to use your body language and voice to get what you want from othersto make that a...

Dealing with difficult people is a dilemmawhether dropping off kids at day-care, discussing a colleagues late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someones lousy disposition. Master techniques t...

Frustrated by those conversations across gender lines when you cant get through to that adult son or daughter, that in-law, or that colleague whose reactions puzzle you? Ever stay awake at night replaying a conversation, wondering how things got of...

Tired of tapping your fingers or texting your friends while trapped in endless meetings that go nowhere? Break out of the pack by becoming the productive, engaging participant who knows how to keep things moving toward the meeting goal. Set the p...