Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnet...

A master of the complex sale and a bestselling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning A Habit defines the gap between what companies know to do and how they consistently perfor...

Remarkable insight into the leadership culture of one of the world's largest cosmetics companies It's no secret that Mary Kay Inc. -- home of the famous "Pink Cadillac" -- is one of the best run and most successful companies in the world, prompting ...

One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman's field guide to the new frontier of professional development-working with other women Women-to-women relationships i...

An award-winning news anchor presents methods for better communication in any business environment During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed busine...

Stop the chaos of your life and start being happy Do you feel stressed out much of the time? Is there always someplace you're running to? Do you feel like you never have any time for yourself? Is there a constant stream of "to do" lists running thro...

FROM THE AUTHOR OF THE BUSINESSWEEK, USA TODAY, AND WALL STREET JOURNAL BUSINESS BESTSELLER HOW TO MAKE MONEY IN STOCKS! Simple-to-follow strategies for making--and keeping--profits in today's perilous stock market More than 80 million investors l...

The latest collection of littleknown baseball stories from the acclaimed author of Tales from the Dugout. Mike Shannon, top-selling author of the critically acclaimed baseball classics Tales from the Dugout and Tales from the Ballpark, returns for ...

Just Published! A dramatic new leadership model from one of twentieth-century America's most accomplished leaders Secretary of Defense Donald Rumsfeld is one of today's most recognized public figures, but few people are aware of the astonishing rang...