$7.49
Details
TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments
Author: Douglas Conant, Mette Norgaard
Series: J-B Warren Bennis Series #169
Narrator: Karen Saltus
Unabridged: 3 hr 27 min
Format: Digital Audiobook
Publisher: Ascent Audio
Published: 07/20/2020
Genre: Business & Economics - Leadership
Includes:
Bonus PDF 
Synopsis
Many leaders perceive interruptions in their days as annoying and troublesome. However, the authors see interruptions and other incidental points of contact as opportunities to promote the organizations values, purpose, and agenda. They go further to suggest that the most powerful and long-lasting effects of skilled leadership take place in such informal momentsnot in the formal, scripted, and often elaborately staged presentations where leaders attempt to energize and inspire their employees, shareholders, and customers. Doug Conant is known from moving The Campbell Soup Company from "poor to great" by valuing the moment-by-moment contact he had with the people who were capable of restoring greatness to the company. The intersection of the leader, the other(s), and the issue is the TouchPoint. The authors maintain that the four essential components of TouchPoint preparation are (1) the head, (2) the heart, (3) the hands, and (4) touch. One of the most valuable uses of a leaders time is the constant preparation of the leaders cognitive circuitry, emotional maturity, orientation for action, and sensitivity to the wants and needs of others. Reading, researching, reflection, and practice all combine to prepare leaders to make the most of TouchPoints, no matter how spontaneous and incidental they might be. Instead, leadership can be seen as a sequence of hundreds, even thousands of moments in timeeach one packed with potential to help individuals learn, apply, and align their sense of purpose, personal values, and agendas with the corporate sense of purpose, values, and strategic agenda of the organizations they serve. The authenticity of an individual leader and that leaders purpose, values, and agenda are tested, re-tested, and confirmed or compromised during every informal or incidental interaction that takes place between leaders and those they lead. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless lethargy in individuals and entropy in organizations into focused energyone magical moment at a time.
by Barry Maher
"[One of] the Seven Essential Popular Business Books," that's how Today's Librarian magazine describes Barry Maher's "Filling the Glass: The Skeptic's Guide to Positive Thinking in Business." Barry Maher has helped thousands of the world's top organ...
Published: 12/31/1969
by John C. Maxwell
In this perfectly compact read, #1 New York Times bestselling author John C. Maxwell explains how true leadership works. It is not generated by your title. In fact, being named to a position is the lowest of the five levels every effective leader a...
Published: 05/21/2013
by Lonnie Pacelli
Have you ever had a boss who spent more time cracking jokes than providing leadership? Or maybe a first-time acquaintance who failed to impress you with her knowledge because she tried too hard to be funny? Or how about a leader who stepped across...
Published: 12/31/1969
by Lonnie Pacelli
Have you ever dealt with a leader who took on death-march assignments causing you to put in 80-hour work-weeks to meet the deadline? Or maybe worked with someone who was so politically motivated that you couldnt trust her? Or how about a manager ...
Published: 12/31/1969
by Kimberly Alyn Ph.D.
Do you know why some employees resist or even reject change? Would you like to see higher morale in your organization even in times of rapid change? Best-selling author Dr. Kimberly Alyn shows you how to get people on board with change in an effort ...
Published: 12/31/1969
by Christina Osborne
A new and fully updated edition of DK's practical guide to effective leadership for managers The practical guide that gives you all the skills you need to succeed as a leader. Discover how to improve your leadership skills by establishing a vi...
Published: 01/04/2022
by Lonnie Pacelli
Have you ever worked with someone who chronically told half-truths? Or how about someone who liked to embellish his credentials to gain an unfair advantage at work or in politics? Or how about a leader who tended to communicate using white-washed ...
Published: 12/31/1969
by Stephen R. Covey
*New York Times bestseller—over 25 million copies sold * *The #1 Most Influential Business Book of the Twentieth Century* One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated reader...
Published: 01/01/2000
by Patrick Lencioni
Bestselling author Patrick Lencioni's three previous business fables have sold nearly 350,000 copies. His latest takes on the most dreaded company activity...meetings—why we hate them, why we shouldn't, and how to make them greatThe thought of...
Published: 03/01/2004