The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg, Deb Duncan
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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg

Author: Deb Duncan, Todd Duncan

Narrator: Janet Metzger, Christopher Grove

Unabridged: 53 min

Format: Digital Audiobook

Publisher: Gildan Audio

Published: 04/01/2019

Genre: Business & Economics - Customer Relations

Synopsis

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

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