Author: Dr. Larry Iverson
Narrator: Dr. Larry Iverson
Unabridged: 1 hr 1 min
Format: Digital Audiobook
Publisher: Findaway
Published: 02/08/2011
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Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate customers to take immediate action help you? Starting today you can apply strategies that boost your customer’s connection to you. Psychologist, trainer and author Dr. Larry Iverson will give you proven tactics for improving your communication and eliminating loyalty barriers between you and your customer.
Know how to read nonverbal communication signals accurately. Understand the 2 drivers that stimulate loyalty. How to build rapport quickly so potential customers want to work with you. Know how to trigger a positive mindset rapidly. Learn the 7 Keys to creating a positive customer mindset about you and your products.
For nearly thirty years Dr. Larry Iverson has educated, motivated and entertained audiences. From his work with Olympic and world-class athletes to the main platform of Fortune 500 conferences, Larry delivers persuasion and communication strategies you can apply right now. Larry blends vision with his background as a Clinical Psychologist in guiding you on an insightful journey, while you develop insights that assist your personal development. Larry masterfully uses enthusiasm and humor to help you gain control in your life.
Effective listening skills and habits mean the difference between making or losing a sale, winning or losing a job, motivating or demoralizing a team, or building a satisfying marriage or ending one in divorce. And anything with that much potential ...
Would you like to know how to give bad news without destroying a relationship? Tired of hearing people complain, Theres just NO communication around here! What if you had guidelines to know exactly what to communicate; when to communicate, and how...
Dealing with difficult people is a dilemmawhether dropping off kids at day-care, discussing a colleagues late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someones lousy disposition. Master techniques t...
What does your body language and voice say about your attitude and personality? How much do others read between the lines when they talk to you face to face? Learn to use your body language and voice to get what you want from othersto make that a...
Differences in the communication styles of the genders can make your work environment either supportive or stifling. Differences can make or break a sale. Differences can make a marriage or a vacation heaven or hell. Your communication style eithe...
Tired of wasting time in nonproductive meetings? Feel as though youre herding the proverbial bunch of cats when it comes to problem analysis and decisions? Look in the mirror: The problem may be you, the leader! The higher you go in an organizati...
Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate custome...
Want to get rid of those sweaty palms and shaky knees? How about that quivering voice that gives you away on those most important occasions? You can master your mood and nerves with tips from best-selling author Dianna Booher. Let nervousness nud...
Frustrated by those conversations across gender lines when you cant get through to that adult son or daughter, that in-law, or that colleague whose reactions puzzle you? Ever stay awake at night replaying a conversation, wondering how things got of...