Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence

ABOUT THE BOOK Are you curious as to what it takes to be an entrepreneur? If so, then The Entrepreneur Ethos is for you. Based on interviews, research, and my 20 years of experience, The Entrepreneur Ethos explains the challenges entrepreneurs face ...

NOW IS THE AGE OF THE ENTREPRENEUR – DON’T GET LEFT BEHIND Whether you're tired of your day job or just want to start your own business on the side, "The Entrepreneur Mind: How to develop your entrepreneurial mindset and start a busines...

Patagonia, named by Fortune in 2007 as the coolest company on the planet, has earned a reputation as much for its ground-breaking environmental and social practices as for the quality of its clothes. In this exceptionally frank account, Chouinard an...

 Customer care and customer service?Could your customer service be improved?Do you need help making sure you get it right every time?Almost every business depends on its customers and your one is probably no different. Without the customer ther...

We have never been in more need of great leaders than we are today, across all areas of society: business, politics, and within our families. If you want to supercharge and transform your leadership, and elevate your relationships, this eBook will g...

Can you sell with integrity and still make a profit? Yes!In Selling Ethically: A Business Parable Connecting Integrity with Profits, author Joel Malkoff – aka, the Ethics Giver – reveals the powerful and surprising link between business ...

Businesses keep progressing every single day which is the reason why more and more attention goes to the ethical part of the business. Journalists and activists are involved every minute of their lives to disclose and take action against the wrongfu...

The idea that business is only about the money doesn't hold true in the twenty-first century, when companies around the world are giving up traditional distinctions in order to succeed. Yet our expectations for businesses remain under the sway of an...

RICHARD BRANSON, one of the world's most famous and admired business leaders, argues that it's time to turn capitalism upside down-to shift our values from an exclusive focus on profit to also caring for people, communities and the planet As h...